If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free refund or exchanges within 3 days of receiving your order. You can return your product for a different copy of the same product, or a refund based on the warranty depletion rate.
When Can I initiate a return?
- You received a wrong product
- You received a damaged product on the day of delivery
What I can’t return
- Physically damaged items cannot be returned or exchanged
- Non intact items with no original packaging
- Items which whose accessories are lost or damaged
- Items with visible signs of wear
How do I start to return an Item?
Please call, text or WhatsApp us on 0716690990 to initiate your return process
How long will it take to get a refund/make a replacement after I return an item
The refund period starts from the day the item is returned. The refund or returned is picked up by our delivery person replacement will be processed within 10 working days
Can I return a product after the stated timeline expires?
You will not be able to return the products and the return attempt will be rejected
All items are under 6 months – 2 years warranty.
If the return timeline expires. You are entitled to free service as guided by the warranty conditions.