Frequently Asked Questions

This Agreement was last modified on 18th february 2016

[vc_row][vc_column][vc_custom_heading text=”FAQ ” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1625253558173{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Can I Return a Purchased Item?” el_id=”1459864577831-bdb5bc1a-4a98″]

You can return a purchased item only if it was already damaged when you bought it. Phones & Tablets Kenya will not accept the return of bought items if they are damaged by the client. To avoid misunderstandings, please check the purchased item before leaving with it.

[/vc_toggle][vc_toggle title=”Do your products have a warranty?” el_id=”1459864633996-9b7e4f16-199e”]All our products come with a warranty. Warranties range from 3 months to 2 years depending on the product and brand.[/vc_toggle][vc_toggle title=”What does the warranty cover?” el_id=”1459864665894-b82f7067-8407″]The warranty covers all manufacturing defects. It doesn’t cover problems caused by the user. These include Physical and liquid damage. Example: In case you drop a product purchased from us and it refuses to turn on. Broken screen. Liquid damage. Warranty doesn’t cover issues caused by user negligence.[/vc_toggle][vc_toggle title=”Can I Do an Exchange or Sell to you?” el_id=”1459864700197-4c554837-f084″]No. We don’t do trade-ins or exchanges.[/vc_toggle][vc_toggle title=”Are your products Genuine (Original)?” el_id=”1459864738156-c9e9af2d-48c9″]Phones&Tablets Kenya deals only with genuine products. We have a Zero tolerance policy on counterfeit products, so feel confident as you shop with us.[/vc_toggle][vc_toggle title=”Do you ship out of Nairobi?” el_id=”1459864765251-4a22323b-b290″]Yes, we do next day delivery to all towns within Kenya through, Wells Fargo, G4S, and Bus courier services.[/vc_toggle][/vc_column][/vc_row]